PLAYER COMPLAINT: Bingo for Money (RESOLVED)

**CPReport** · 10 December 2017, 11:52 am

Well I've tried several times to get Georgia and Ben to respond to this complaint through email and PM but since neither one want to get back to me on this issue I'll just post it here. Let me know when you want to help get this resolved ~ Rick

Complaint:
hi on i think it was 28.10.17 i played bingo for money and won about 1000 dollars . i was delighted but soon was told by grayson i think that because that was bonus money id won with i wasnt entitled to it. so i deposited 30.00 nz dollars via my partnrs debit card to which i informed them that i did not own my own credit or debit card . they did not have a issue with that at the time or i would nothave deposiited . i ended up winning 3500.00 and was over joyed. i spoke to a staff memeber who informed me i had to wager 350.00 of the 3500.00 but the rest of the balance was mine to withdraw... after i had wagered the 350.00 i once again spoke to grayson i believe and yes the 3150.00 was all mine. all i had to do was send my licence and other i.d in .. i was so happy . then about 4 hours later due to my horror wen i went back into my account it came up account suspended contact live support. which i did. the staff member told me to log in again but this time i was completley blocked. i have emailed them at least 10 times and sent all forms in. they have not responsed at all. i have live tickets to prove my case.. please help

**Jokerman99** · 10 December 2017, 12:22 pm

Didn't Georgia leave like 6 months ago?

**CPReport** · 10 December 2017, 3:32 pm

Originally Posted by Jokerman99

Didn't Georgia leave like 6 months ago?

No idea. Her name is still on GPWA as an affiliate manager https://www.cpcamcctv.com/member/georgiarg

Looks like the last time she was on here was a year ago but Ben still appears to be active.

**-Shay-** · 11 December 2017, 6:42 am

Do you have proof that you discussed depositing with a card that is not in your name (and them being alright with it) BEFORE the deposit was made?

**CPReport** · 11 December 2017, 11:32 am

Originally Posted by -Shay-

Do you have proof that you discussed depositing with a card that is not in your name (and them being alright with it) BEFORE the deposit was made?

No offense I'm only interested in discussing this issue with a RG affiliate manager or GPWA staff. And the lack of response from RG is disturbing seeing that they are a sponsor here and have a commitment to help getting player complaints resolved.

**Progger** · 11 December 2017, 12:22 pm

Originally Posted by BigDaddy

No offense I'm only interested in discussing this issue with a RG affiliate manager or GPWA staff. And the lack of response from RG is disturbing seeing that they are a sponsor here and have a commitment to help getting player complaints resolved.

Good luck...AM´s have nothing to do with players complains...

Btw...read the terms...u have to use your own CC...

Regards

**CPReport** · 11 December 2017, 12:42 pm

Originally Posted by Progger

Good luck...AM´s have nothing to do with players complains...

Sure they do... #4 CODE OF CONDUCT - AFFILIATE COMPLAINTS

Sponsor will promptly respond to any complaint forwarded by the GPWA or by a GPWA affiliate member on behalf of the affiliate or on behalf of a visitor to a website operated by the affiliate. If the complaint alleges the Sponsor Companies failed to comply with these terms the Sponsor agrees the Sponsor Companies will either provide reasonable evidence of compliance with these terms, or offer a fair resolution of the complaint.

The right of a GPWA affiliate member to lodge a complaint shall be absolute and no confidentiality or other agreement between a GPWA affiliate member, or a visitor to a website operated by a GPWA affiliate member, and any Sponsor Companies shall be construed as prohibiting the disclosure of otherwise confidential information to the GPWA or GPWA affiliate member for the purpose of lodging or otherwise substantiating such a complaint.

Here's the link so you can read up and make better informed replies... https://www.cpcamcctv.com/sponsor/codeofconduct

**Anthony** · 11 December 2017, 2:35 pm

I will contact Revenue Giants and confirm their personnel. BigDaddy, I'll send you a PM shortly.

**Progger** · 11 December 2017, 2:44 pm

Originally Posted by BigDaddy

Here's the link so you can read up and make better informed replies... https://www.cpcamcctv.com/sponsor/codeofconduct

Are u new here on gpwa ?

Btw,here are the rules for the next time..

3. Payment Rules
3.7 An Account Holder may make a deposit only with his/her personal Card.

Regards

**-Shay-** · 11 December 2017, 3:21 pm

Originally Posted by Progger

3. Payment Rules
3.7 An Account Holder may make a deposit only with his/her personal Card.

Regards

Hence why I asked if (he) had evidence of the conversation prior to deposit.

**CPReport** · 11 December 2017, 4:18 pm

Originally Posted by Anthony

I will contact Revenue Giants and confirm their personnel. BigDaddy, I'll send you a PM shortly.

Thanks Anthony. I just replied to your PM with the info.

Rick

**RevenueGiants Support** · 12 December 2017, 4:45 am

Hi BigDaddy,

Let's discuss about the player's issue in private.

Thank you,
Mihai

**Anthony** · 14 December 2017, 3:52 pm

BigDaddy sent me a PM stating the issue has been resolved.

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PLAYER COMPLAINT: Bingo for Money (RESOLVED)

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