Pending Payment since April (Resolved)

**freakspin** · 9 June 2021, 4:43 am

Hi,

I want to share my recent experience with 7Stars.

We are working with them for some years now and they always paid. Unfortunately almost never on time (20th working day the following month) - most 1-2 weeks later. But ok.

But now for some weeks now they don't pay us. We sent the invoice as usual at the beginning of the next month (in this case at the 5th April 2021). No payment received until May. We asked "our" affiliate manager several times. She wanted to check (ask the finance).

Another weeks without response I asked at the "Financial Department" and the general support from 7Stars by myself.
Got a quick reply "will be paid asap". This was 28th May 2021.

Since then again silence.

As I said it's not the first time that I have to ask about the payment. They are always late. But now its almost 2 months now and no real information about the payment...

Today I wrote another mail to finance and support. Let's see...

**Ally 7StarsPartners** · 10 June 2021, 10:40 am

Good evening dear, affiliate,

My name is Ally, and I am official representative of 7StarsPartners affiliate program.

We are very sorry to hear this. I have checked with the Financial Team and they told me that your payment was already sent to Bank, but as you know it takes some time to process it.

Guys from Financial Team assured me, they will send you proof of payment tomorrow once they have it.

Kindly ask you to get in touch with me via Skype - live:.cid.6e5e54d1301981c1 if you need any help. I am always here for you ready to help.

Best regards,
Ally.S.

**freakspin** · 10 June 2021, 2:43 pm

Hi Ally,

thanks for getting back here.

Yes, I got confirmation from one of your colleagues that the payment was made yesterday.

So looking forward that it will arrive my bank soon..

But still the question: Why is it every month that problem to pay on time?

7stars T&C:

3.4. Unless otherwise agreed and subject to the terms of this Agreement and Your full compliance with Your obligations hereunder, Affiliate Fees shall be paid to You on a calendar month basis, within 20 days upon the invoice reception[...]

I absolutely never got the payment within this 20 days! And I am an affiliate at 7stars since 2017.

EDIT:
I have to correct it. Until middle 2019 - when you were able to pay via skrill - it was almost always on time. But since then - payment only via bank - its always late.

**freakspin** · 11 June 2021, 1:37 pm

Got the payment now.

Hopefully more "on time".. next time.

**Topboss** · 28 July 2021, 4:04 am

I have still not received my payment for June. I emailed my Affiliate Manager last week but so far no reply

**Topboss** · 30 July 2021, 11:09 pm

I have still had no reply or payment.
I have only recently started working with 7Stars and this is the first payment I will be expecting, so they are certainly not getting off to a very good start. Can anyone else tell me what sort of experience they have had with this crowd because I would rather get rid of them sooner than later if they are going to be another program that you have to chase payments and wait for replies.

**freakspin** · 31 July 2021, 1:15 am

Also waiting again for the payment!

Although they promised me last time "it's getting better in future"...

Haha. Lol. F*ck off...

**Ally 7StarsPartners** · 31 July 2021, 1:51 am

Good day, dear affiliate,

Kindly ask you to get in touch with me via Skype - live:.cid.6e5e54d1301981c1 so we could discuss the situation. I am sure I can help you in this case.

Just, please, provide me in DM with your username/affiliate ID in NetRefer so I could check the information about your payment.

Best regards,
Ally.S.

**Ally 7StarsPartners** · 31 July 2021, 2:02 am

Good day,

Thank you very much for letting us know.

I have answered you in Skype, we will check the situation soonest on Monday. If you need help, I am always happy to help, just let me know on Skype - live:.cid.6e5e54d1301981c1 any time.

Best regards,
Ally.S.

**freakspin** · 2 August 2021, 2:04 pm

Got the money today.

**Topboss** · 2 August 2021, 2:47 pm

I have still not received the payment but I my Affiliate Manager Anna did get in contact with me to say it would be paid in the next few days, so lets wait and see

**Topboss** · 5 August 2021, 5:34 am

I am pleased to say that I have now also received my June commission.
Now let's see how long it takes for the July commission to be paid

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