The problem with corporations I have is, that this repeats over and over. Then I got pissed off in public, and because there is the standard PR rule: "respond to angry person and forward him/her to appropriate department". It may seem great, but it is just an excuse. Because then I will lose many hours with email exchnages, trying to explain how we can detect fraud etc and nobody bothers.
I will tell - generally - one thing here. This is how hackers or the other side is created, because it is really frustrating to try to be good and see just ignorance.
It is always the same story withmy public complaints and I honestly do not believe I can get somewhere after the complaint. Good companies care for their good without evaluating their public image.
If you talk to God, you are praying; If God talks to you, you have schizophrenia.