Can't generate invoice

**casaffiliate** · 3 July 2024, 3:03 am

Title says it all. I'm unable to generate an invoice from the affiliate system. Anybody else having the same problem?

**Nik0** · 3 July 2024, 3:25 am

Loading is quite slower than usual but still working. Don't forget to allow popups for bet365partners.com

**casaffiliate** · 3 July 2024, 3:43 am

Originally Posted by Nik0

Loading is quite slower than usual but still working. Don't forget to allow popups for bet365partners.com

Thanks! That was helpful. It just loaded awfully slow. I didn't realize that this was the problem. Now I was able to generate the invoice.

**abigailfallows** · 3 July 2024, 4:56 am

Hi all,

Thank you for raising this.

We're looking into why this process is currently slow, we'll aim for the delay to have been fixed for next time you come to generate one.

Apologies for the inconvenience here!

Wishing you all well,

Abbie

Thanks!

**iso2009** · 5 July 2024, 7:38 am

Having the same issue, after clicking "Request payment" nothing loads (already waiting for 5 minutes for something to show up).

Edit: it took 7 minutes on the clock to be able to load it, but generating the invoice is the second step and it looks like it will also take long. So, have patience

**TheGooner** · 5 July 2024, 3:46 pm

AFFILIATE SITE
-----------------
WE got the invoice done early in the month it was only 2 minutes to do.

CUSTOMER SITE
--------------------
However, I'm also noticing a regular failure on the customer facing pay site.
Get a red undefined "an error has occurred" pop up quick when I try to login about 50-75% of the time.

It seems to occur during busy times - 5pm to 11pm - I've tried multiple browsers and devices and come to the conclusion it's a capacity issue. Eventually I've placed bets elsewhere at least a dozen times because of it.

I think it coincides with an effort to rewrite the site to be more mobile focused - I can see the components being written as modules - but it's failing everywhere - sometimes you don't get the sports nav menu - sometimes you don't get tabs.

New tech appproach - untested and not really fit for Euro2024 purpose I suspect.

**tufty** · 5 July 2024, 6:25 pm

Originally Posted by TheGooner

AFFILIATE SITE
-----------------
WE got the invoice done early in the month it was only 2 minutes to do.

I think you got lucky. I tried day 1 and day 2 without luck before realising I needed to wait a long time and it would finally happen. It's not the first month this issue has existed, but it is the worst. I do think Bet365 are dropping the ball with some of these bugs. Gone are the days when they solved every problem quickly.

**newcustomeroffer** · 6 July 2024, 8:07 am

Originally Posted by TheGooner

WE got the invoice done early in the month it was only 2 minutes to do.

Same, sorted mine yesterday with no issue whatsoever.

**abigailfallows** · 8 July 2024, 6:03 am

Hi all,

Thank you all for your feedback.

Just a quick note to say that this issue has now been resolved.

Apologies again for any inconvenience and please do let us know if you have any more issues!

Wishing you all well,

Abbie

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