Big problem with stats ands tracking

**lots0** · 17 January 2010, 12:26 pm

I hope you guys at 400 monitor this space.

I have sent you several emails about this over the last couple of days with no response.

Your stats are not working.

Not counting new player deposits.
Not counting clicks.
Not counting impressions.

It does appear that existing player deposits and losses are showing some changes but the numbers still don't look right.

Hope you get this fixed quickly and that we (affiliates) did not lose any players over this.

**JSM_Jaxon** · 17 January 2010, 5:30 pm

Hi,

I only received one email about this "issue" when I checked my emails today, so I couldn't get to it any faster than I did. I can see that you sent your email at 1pm yesterday and I got back to you within a 24hr time frame, which I wouldn't consider to be out of line.

I also did not see this thread/post until now, but I contacted you earlier about this "issue" and have since sent it to tech support for testing (as I told you this morning).

I will email you as soon as I receive a reply from tech support with results of the testing.

Regards,

Jaxon

**lots0** · 18 January 2010, 12:44 am

I wrote the above post BEFORE I contacted you.

I don't understand why posting stuff like this seems to really **** you aff managers off so bad.... everybody has tech problems once in a while.

The above post was NOT written out of spite, it was written like I told you...because I lost my email addresses... and no one answered in a reasonable time period the emails I sent to your general support address on thursday night and friday morning.

Once I found your email address, yesterday, you did answer in a reasonable time frame.

I was not accusing you guys of anything... there is a problem and it needs to get fixed as quickly as possible. Didn't mean to ruffel any feathers, by being blunt and to the point.

You better head over to AGD because I wrote a post there as well.

**lots0** · 18 January 2010, 4:39 am

I am hopeing that the lowering of my percentage from an agreed upon rate by 5%, after I posted my last post is just an accident or caused by the tech problems
.

I would hate to think you guys would break an agreement like that.

**thisisvegas** · 18 January 2010, 5:15 am

You said you emailed days ago but now you just said you wrote the post first so something doesn't add up correctly.

I will email you about the commission if this refers to thisisvegas.

I have left the program but will help if you are referring to the commission at thisisvegas.

John

**lots0** · 18 January 2010, 6:54 am

hey John,

I sent emails to lina, jaxon and to two to the general support address.
Be happy to provide copies, if anyone wants to see them.

I guess lina was out for the weekend, she just got back to me.

Ya the percentage cut is from TIV. I have not spoken to lina about it yet. But any assistance from you would be appreciated.

**JSM_Jaxon** · 18 January 2010, 1:17 pm

Hi Lots0,

I just got back the results from the testing that Tech support did on your account and everything has been tracking properly. Tech support tested some of your banners and they all tracked appropriately, so all looks good

.

I will send you a more detailed email to you personal email address and we can discuss any concerns that you still may have via that channel.

Regards,

Jaxon

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